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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A popup will appear. It contains in-depth info about all the actions that you can carry out on the page in question. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide array of instructional video clips illustrating how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you searching for, examine our comprehensive FAQ section, which comprises questions asked by real customers and provides practical solutions. We frequently update our Frequently Asked Questions database with new questions & answers in an attempt to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, we have a great team of customer support engineers available 24x7x365 and eager to help you with any issue. Each support ticket you submit will be replied to within 1 hour (the average support ticket response time being about twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 251004

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com